We are committed to delivering the highest level of professionalism and care in our work, whether in the field with our beneficiaries or other stakeholders at our Headquarters.

If you are unhappy with your interaction with us, or feel that we could improve our level of service in any way, please submit your complaint here. You can submit a complaint using a pseudonym if you prefer to remain anonymous.

Please click here to download our Complaints Response Mechanism.

MERCY Malaysia continued its School Preparedness Programme in 2008 which aims to promote a culture of disaster preparedness among school children and to increase capacity of schools and students to respond to disasters. The programme expanded its coverage to several states in the country.

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