First and foremost I would like to congratulate our President, Dato’ Dr Faizal Perdaus, on behalf of everyone at MERCY Malaysia for his recent Conferment by HRH Sultan Perak. I believe that it is not just a recognition of Dr Faizal’s tireless efforts, it is also a symbolic ‘Thank You’ to all MERCY Malaysia’s supporters (staff, volunteers, donors and beneficiaries).

Ir Zairulshahfuddin Zainal Abidin

My decision to join MERCY Malaysia was a conscious and well-considered one, after 24 years of contributing my services in the government and the private sector. Alhamdulillah, I am delighted to have the opportunity to do what I enjoyed most – dedicating my time and attention to humanitarian work while at the same time leveraging on my leadership experiences, people management skills and technical expertise.

MERCY Malaysia has worked hard to establish itself as a Malaysian humanitarian organisation on the international scene. However we cannot rest on the achievements of the past 10 years. The international humanitarian landscape is changing. There is an increasing focus on professionalism. Therefore MERCY Malaysia must step up and meet, if not exceed, these expectations.

Moving forward we must be effective in our work - doing the right things in the right way. Everything we do must be aligned to the organisational direction, working towards achieving the organisation’s key performance indicators (KPIs). Ultimately we must deliver beyond stakeholders’ expectations. To achieve this we have established three key result areas (KRA) – Sustainable Funding, Human Capacity Development and Operational Excellence.

For MERCY Malaysia to thrive, we must have a strong human foundation by building the capacity of our people (staff & volunteers). This must be done in a holistic manner to produce well rounded individuals who can contribute to mankind wherever they are and in whatever situation they may be. Staff and volunteers must be equipped with the knowledge, skills and experience to perform according to international benchmarks and standards.

Staff and volunteers must be proactive and perform in accordance with their training and MERCY Malaysia’s established procedures. It is imperative that we also document our experiences and lessons learnt, all while fostering creativity.

Last but not least we must always be transparent and accountable. Accountability builds trust and confidence among stakeholders. When people give their own money to a cause, they want every cent to go to that cause. We must uphold this trust.

We must also leverage on the strength and expertise of our partners and subject matter experts (SME) while providing them support when necessary. By sharing our efforts and experiences with different segments of Malaysian society we strive to foster a better understanding of the humanitarian work we do and the projects we plan to implement.

By implementing the practices mentioned above, we will attract more donors, volunteers and partners to be part of the process of helping the beneficiaries wherever they are.

MERCY Malaysia has carved its place as a leading ASIAN Humanitarian International NGO in the region. I look forward to working closely with all our stakeholders to ensure we can build an even brighter future for the organization and our beneficiaries.

Ir Zairulshahfuddin Zainal Abidin
Executive Director