All staff and volunteers are to uphold the MERCY Malaysia Vision, Mission and Core Values in performing their duties at the Headquarters, Country Field Operations and any locations where staff and volunteers are required to represent the organisation.

VISION
Outstanding in the delivery of medical and humanitarian aid to all
 
MISSION
MERCY Malaysia is a non-profit organization focusing on providing medical relief and sustainable health related development for vulnerable communities.
 
  CORE VALUES
We focus on rapid medical response for the assistance of communities affected by disasters
We recognise the value of working with partners and volunteers
We provide an opportunity for individuals to serve with professionalism, upholding the International Code of Conduct for Humanitarian Workers
We hold ourselves accountable to our donors and beneficiaries