It all began in 1999, amidst a raging war in Kosova where thousands of lives were lost and suffering was widespread. Moved by the plight of countless innocent civilians, especially women and children, Dr. Jemilah Mahmood, a Malaysian obstetrician & gynaecologist, was moved to volunteer her medical services.

Finding no national organisation ready to support such international crises, she established the Malaysian Medical Relief Society – better known today as MERCY Malaysia – with a handful of like-minded friends. MERCY Malaysia aimed to provide a platform for Malaysians to unite and play their role in the international humanitarian arena.

MERCY Malaysia’s first mission was to Kosova in June 1999. Many more missions followed, each team consisting of Malaysians from all walks of life with the single goal of helping others, regardless of race, religion, culture or boundary.

In the last two decades, the organisation has provided humanitarian assistance and programmes in 32 countries, in crisis and non-crisis situations. MERCY Malaysia has also evolved into a full-fledged humanitarian organisation offering the full spectrum of humanitarian services, from emergency response to rehabilitation and recovery, mitigation and prevention, and disaster preparedness.


MERCY Malaysia is registered with the Societies Act 1966 (Registration No: PPM-020-14-16091999). To date, we have over 500 members, and over 7,000 registered volunteers in our database. In compliance with the Societies Act, MERCY Malaysia submits its accounts to an external auditor, publishes its Annual Report for review and holds an Annual General Meeting for all members, usually in June every year.

Please download the Constitution of MERCY Malaysia.


All staff and volunteers uphold MERCY Malaysia’s Mission and Core Values in performing their duties, whether at the Headquarters, Country Field Office, or any location where they represent the organisation.

VISION – To be outstanding in delivery of medical and humanitarian aid to all.

MISSION – MERCY Malaysia is an international non-profit organisation focused on providing medical relief, sustainable health-related development, and risk reduction activities for vulnerable communities, in both crisis and non-crisis situations.


MERCY Malaysia upholds its vision of being outstanding in the delivery of medical and humanitarian aid to all. Governed by its constitution, the organisation strives to ensure quality and accountable services through the internal processes guided by international standards, and standards and regulations of international organisations and bodies to which it is a signatory. Among others, MERCY Malaysia is bound by :-

1. The Code of Conduct, in which all MERCY Malaysia stakeholders – staff, volunteers, partners and partner organisations, and donors – adhere to when representing MERCY Malaysia in one form or another.

2. Internal procedures.

3. Code of Conduct for International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.

As signatory to the above Code of Conduct, MERCY Malaysia Staff and Volunteers must abide to the 10 Principles of the Code of Conduct which are:

    • The humanitarian imperative comes first.
    • Aid is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind. Aid priorities are calculated on the basis of need alone.
    • Aid will not be used to further a political or religious standpoint.
    • We shall endeavour not to act as instruments of government foreign policy.
    • We shall respect culture and custom.
    • We shall attempt to build disaster response on local capacities.
    • Ways shall be found to involve beneficiaries in the management of relief aid.
    • We hold ourselves accountable to both those we seek to assist and those from whom we accept resources.
    • Relief aid must strive to reduce future vulnerabilities as well as meet basic needs.
    • In our information, publicity and advertising activities, we shall recognise disaster victims (survivors) as dignified humans and not hopeless objects.

(Source: The International Federation of Red Cross and Red Crescent Societies)

Core Humanitarian Standard – English.pdf

4. Core Humanitarian Standard (CHS)

As a Member of CHS Alliance, MERCY Malaysia subscribes to the Nine Commitments and Quality Criteria of CHS:

    • Communities and people affected by crisis receive assistance appropriate and relevant to their needs.
      • Quality Criterion: Humanitarian response is appropriate and relevant.
    • Communities and people affected by crisis have access to the humanitarian assistance they need at the right time.
      • Quality Criterion: Humanitarian response is effective and timely.
    • Communities and people affected by crisis are not negatively affected and more prepared, resilient and less at-risk as a result of humanitarian action.
      • Quality Criterion: Humanitarian response strengthens local capacities and avoid negative effects.
    • Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affected them.
      • Quality Criterion: Humanitarian response is based on communication, participation and feedback.
    • Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints.
      • Quality Criterion: Complaints are welcomed and addressed.
    • Communities and people affected by crisis receive coordinated, complementary assistance.
      • Quality Criterion: Humanitarian response is coordinated and complementary.
    • Communities and people affected by crisis can expect delivery of improved assistance as organisations learn from experience and reflection.
      • Quality Criterion: Humanitarian actors continuously learn and improve.
    • Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers.
      • Quality Criterion: Staff are supported to do their job effectively, and are treated fairly and equitably.
    • Communities and people affected by crisis can expect that the organisations assisting them are managing resources effectively, efficiently and ethically.
      • Quality Criterion: Resources are managed and used responsibly for their intended purpose.

View the Core Humanitarian Standard
(Source: www.coreuhmanitarianstandard.org)

5. The SPHERE Standards in Humanitarian Aid

By applying and complying to the Minimum Standards recommended by the Sphere Project, MERCY Malaysia’s humanitarian response seeks to align and streamline its provision of services and aid to the common standards, as prescribed below:

  • Ensuring participation
  • Initial assessment
  • Response
  • Targeting
  • Monitoring
  • Evaluation
  • Aid worker competencies and responsibilities
  • Supervision, management and support of personnel

6. UN Secretary General Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse (ST/SGB/2003/13)

For the purpose of definition;

Sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust for sexual purposes, including but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.

Sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

The Bulletin states the prohibition of sexual exploitation and sexual abuse. Section 3 of the Bulletin is used in the MERCY Malaysia Code of Conduct and is applicable to all MERCY Malaysia staff and volunteers.

The prohibition includes:

  • Sexual exploitation and sexual abuse constitute acts of serious misconduct and are therefore grounds for disciplinary measures, including summary dismissals
  • Sexual activity with children (persons under the age of 18) is prohibited regardless of the age of majority or age of consent locally. Mistaken belief in the age of the child is not a defence
  • Exchange of money, employment, goods or services for sex, including sexual favours or other forms of humiliating, degrading or exploitative behaviour is prohibited. This includes the exchange of assistance that is due to beneficiaries
  • MERCY Malaysia does not allow sexual relationships between workers and beneficiaries since they are based on inherently unequal power dynamics. Such relationships undermine the credibility and integrity of humanitarian aid work
  • Where a staff or volunteer develop concerns or suspicions regarding sexual abuse or exploitation by a fellow staff or volunteer, s/he must report such concerns via the reporting mechanisms
  • All staff and volunteers are obliged to create and maintain an environment which prevents sexual exploitation and abuse and promotes the implementation of this code of conduct. The prohibitions set out above are not intended to be an exhaustive list. Other forms of sexually exploitative or sexually abusive behaviour may be grounds for administrative action or disciplinary measures including summary dismissal. Volunteers in violation of the above will be dismissed and removed from the MERCY Malaysia volunteer database.

(Source adapted from: UNHCR)

7. Principles of Partnership (as endorsed by the Global Humanitarian Platform, 12 July 2007)

MERCY Malaysia recognises the advantages of working with the right partners and that its integrity extends to the partners; also meeting the highest standards of accountability and transparency.

In striving to enhance the effectiveness of working with partners and to maximise complementarity due to the different mandates and mission statements of partners, MERCY Malaysia will base the partnership on the following:

  • Equality
    Equality requires mutual respect between members of the partnership irrespective of size and power. The participants must respect each other’s mandates, obligations and independence and recognize each other’s constraints and commitments. Mutual respect must not preclude organizations from engaging in constructive dissent.
  • Transparency
    Transparency is achieved through dialogue (on equal footing), with an emphasis on early consultations and early sharing of information. Communications and transparency, including financial transparency, increase the level of trust among organisations.
  • Results-oriented approach
    Effective humanitarian action must be reality-based and action-oriented. This requires result-oriented coordination based on effective capabilities and concrete operational capacities.
  • Responsibility
    Humanitarian organizations have an ethical obligation to each other to accomplish their tasks responsibly, with integrity and in a relevant and appropriate way. They must make sure they commit to activities only when they have the means, competencies, skills, and capacity to deliver on their commitments. Decisive and robust prevention of abuse committed by humanitarians must also be a constant effort.
  • Complementarities
    The diversity of the humanitarian community is an asset if we build on our comparative advantages and complement each other’s contributions. Local capacity is one of the main assets to enhance and on which to build. Whenever possible, humanitarian organizations should strive to make it an integral part in emergency response. Language and cultural barriers must be overcome.



Fundraising & Event

Programme Operations

Quality & Accountability

Volunteer Management

8. The principles related to financial transparency and accountability.

Accountability and transparency are the core principles of the organisation. All staff and volunteers must abide by our accountability procedures and processes, which include adherence to the Treasury and Financial Policies.

MERCY Malaysia is responsible to its stakeholders, which include beneficiaries, donors, staff, volunteers, partners, governments, local authorities, other organizations and the general public who have placed faith in MERCY Malaysia.

To uphold this trust we:

  • Promote good stewardship of resources, dues and other contributions that are used to pay operating expenses, programme costs, salaries, and employee benefits, and administration.
  • Ensure that travel, entertainment and related expenses are incurred on a basis consistent with the mission of MERCY Malaysia and not for personal gain or interests.
  • Refrain from using organisational resources for non-MERCY Malaysia purposes.
  • Observe and comply with all laws and regulations affecting MERCY Malaysia and the country where we are operating (wherever possible).

9. Principles of confidentiality.

Confidentiality is the hallmark of professionalism. We therefore:

  • Ensure that all information which is confidential, privileged or nonpublic, is not disclosed inappropriately.
  • Respect the privacy rights of all individuals in the performance of their duties.
  • Committed to maintain the confidentiality of complainants and non-retaliation of complainants and non-retaliation against complainants and to provide an environment where our stakeholders are able to report complaints and seek redress safely.

For more details, please view our Information Policy.



The Sultan Of Perak Darul Ridzuan
His Royal Highness Sultan Nazrin Muizzuddin Shah Ibni Almarhum Sultan Azlan Muhibbuddin Shah Al-Maghfur-Lah


Prof. Emeritus Tan Sri Dato’ Dzulkifli Bin Abdul Razak

Tan Sri Johan Bin Jaaffar

Toh Puan Dato’ Seri Hjh Dr. Aishah Ong

Tan Sri Datuk Wira Azman Hj. Mokhtar

Prof. Dato’ Elizabeth Lee


Dato’ Dr Ahmad Faizal Mohd Perdaus

Vice-President I
Associate Professor Dr. Shalimar Abdullah

Honorary Secretary
Professor Dr. Nazimah Idris

Vice-President II
Razi Pahlavi Abdul Aziz

Assistant Honorary Secretary
Dr. Keith Tye Sue Kiat

Vice-President III
Dr. Mohamed Ashraff Mohd Ariff

Honorary Treasurer
Reza Abdul Rahim

Mercy Committee Members 2020

Committee Members

Dr. Peter Gan Kim Soon
Dr. Khamarrul Azahari Razak
TS. Dr. Dzulkarnaen Ismail
Datin Azura Ibrahim

Ex-Officio Members

Datuk Dr. Heng Aik Cheng
Assoc. Prof. Azlina Wati Binti Nikmat
Dr. Soh Yih Harng
Dr. Zool Raimy Abdul Ghaffar
Sr. Dr. Syed Abdul Haris Syed Mustapa
Vivegananthan S/O Rajangam
Dr. Siti Maisarah Binti Ahmad


Executive Director
Ahmad Faezal Mohamed

Deputy Executive Director
Mohd Hafiz Bin Mohd Amirrol

Director, Governance Risk and Compliance
Zuraidah Mian

General Manager, Support Services
Izzaddin Abd Rahim

General Manager, Programme Operations

Head of Human Resources and Administration services
Zaireen Mohamed Shah

Head of Finance

Head of Health
Dr Mohammad Iqbal bin Omar

Deputy Head of Logistics, Supplies and Security
Mohd Radzi Mohd Redzuan

Head of Communications, Advocacy and Campaigns

Head of Fundraising



In our experience, no contribution is too small and no measure of kindness is insignificant. MERCY Malaysia recognizes the value of working with partners. As an international non-profit organization, we rely solely on funding and donations from organizations and generous individuals to continue our services to provide humanitarian assistance to our beneficiaries. We would like to thank our supporters for their tireless contributions and collaborations in our humanitarian work.