Emergency Flood Response

Project Emergency Flood Response

To provide immediate relief items and medical services to those affected by the devastating floods

Project Partners • Majlis Keselamatan Negara (MKN) • Jabatan Pertahanan Awam Malaysia (JPAM) • Ibu Pejabat Polis Kontingen (IPK) • Jabatan Kebajikan Masyarakat • District Health Office • Khazanah National Berhad (KNB) • Maybank Foundation • Yayasan Sime Darby • Air Asia Foundation • Exxon Mobile • Prudential

• Conducted Mobile Clinics • Distributed Hygiene Kits • Supplied food and Non-Food Items

Locations Perak
Period December 2014

• Mobile Clinic served a total of 658 patients • 5,026 Hygiene Kits were distributed to the beneficiaries • Delivered food parcels to 49,078 beneficiaries • Supplied 7,000 litres of fuel for electricity in Kelantan • 85 mattresses distributed in Perak


Peninsular Malaysia suffered from one of the worst floods in recent history during the last two weeks of 2014. A record number of 232,913 evacuees were registered in various evacuation centres across Peninsular Malaysia (as of 29 December 2014). However, the actual number of those affected is believed to be higher as numerous people were unable to reach evacuation centres and several evacuation centres were unregistered. The worst hit states were Kelantan, Pahang and Terengganu, followed by Perak and Johor. As of 29th December 2014, Kelantan recorded 160,000 registered evacuees, followed by Pahang with 33,225, Terengganu with 31,820, Perak with 7,540 and Johor with 328 evacuees. MERCY Malaysia responded to the flood in several areas, namely, Kelantan (Pasir Mas, Tanah Merah and Rantau Panjang) and Terengganu (Kemaman and Hulu Terengganu), as well as in Bota, Perak. The first phase of response was the deployment of needs assessment teams to Pasir Mas in Kelantan, Hulu Terengganu and Kemaman in Terengganu and Bota in Perak respectively as situations became critical. These teams, consisting of MERCY Malaysia staff, medical volunteers and logisticians, conducted rapid needs assessments of the situation to identify emergency response assistance required.


In response, MERCY Malaysia in coordination with several partners provided food aid, distributed hygiene kits and carried out several Primary Mobile Health Clinics simultaneously in the districts of Kelantan. Around four hundred MERCY Malaysia volunteers, partners and donors took part in the flood operations. The mobile clinics provided immediate and primary health care for those affected. Patients were treated for a number of problems, such as wounds, illnesses and diseases. However, several severe cases were referred to the nearest hospital, such as pregnant mothers. Patients who suffer from diabetes or hypertension were provided with prescribed medications to continue their treatment. The clinics were mobile, moving from remote areas to stranded populations. The clinics were staffed with MERCY Malaysia volunteer doctors and nurses. The clinics was also stocked with a range of medications and technical equipment.