EMERGENCY RESPONSE THROUGH PSYCHOSOCIAL FIRST AID (PFA) TRAINING FOR AIRASIA STATION HEADS

Project EMERGENCY RESPONSE THROUGH PSYCHOSOCIAL FIRST AID (PFA) TRAINING FOR AIRASIA STATION HEADS
Objectives

• Improve the level of preparedness and precautionary action in relations to Emergency Response among AirAsia’s Station Heads. • Enhance AirAsia’s Station Heads’ ability in confronting, reacting and responding appropriately to all the possible stressful events. • Ensure participants acquire some degree of knowledge and skill sets to act as the front liners in rendering help and assistance to those affected.

Project Partners AirAsia Berhad
Activities

MERCY MALAYSIA’S EFFORTS/ ACTIVITIES

In continuation to the 2015 trainings, AirAsia’s management requested MERCY Malaysia to conduct a Psychosocial First Aid training for their Station Heads to enhance their ability in confronting with all the possible stressful events and to react and Table top activities by the participants Team building activities response appropriately to those events. The 2-days training was experiential based with the main focus on skills building among all participants. Beside lecture sessions, role play and psychosocial fun activities especially involving group activities were adapted. The training modules were also customised, edited and modifed to suit the participant’s job nature. At the end of the training, participants acquired some degree of knowledge and skill sets to act as the front liners in rendering help and assistance to those aected by stressful events during a crisis. This in turn will improve the psychosocial support and skills among the Station Heads in the eort of responding appropriately during unforeseen circumstances

Locations • Asian Aviation Centre of Excellent (AACE), Sepang, Kuala Lumpur. • Senai International Airport, Johor Bahru.
Period • 28th– 29th September 2016 • 11th– 12th October 2016
Accomplishments

Provided training for 60 AirAsia Station Heads on the knowledge of Psychosocial First Aid and intervention during emergencies, crises and stressful events.

NO. OF BENEFICIARIES 60

BACKGROUND
The cost of air disasters and aviation crises goes beyond monetary and operational
impact. There is also a hidden cost to those who are involved directly and indirectly
with flight operations, notably cabin crew and ground operators, in terms of
emotional toll and stress-related disorders. This emerging issue calls for structured
interventions to the psychosocial and emotional preparedness of airline sta who
are working in an industry fraught with risk. AirAsia as the regional’s leading low-cost
carrier with over 8,000 staff and serving over 20 million passengers per year,
acknowledges the issue and considers that psychosocial support is paramount
in delivering safe and satisfactory airline service. Thus in 2015, MERCY Malaysia was
requested by AirAsia Berhad to conduct 3 comprehensive trainings on managing crisis
and stressful events through Psychosocial Support for 51 AirAsia pilots, cabin crews
and ground staff. The 3-day training were carried out by MERCY Malaysia’s sta/
psychosocial experts through a series of case studies, simulations and examinations
in Kuala Lumpur, Manila and Jakarta