|Project||EMPLOYMENT OF OUTPATIENT DEPARTMENT (OPD) FAMILY SERVICE ASSISTANTS IN ANGKOR HOSPITAL FOR CHILDREN (AHC)|
The employment of non-medical staff to provide clerical support to the AHC.
|Project Partners||Angkor Hospital for Children (AHC)|
To attend hospital-based English classes for an average of three times per week. Assigned duties of the OPD Family Service Assistant includes: • Calling patients into exam rooms, retrieving medical records, transporting lab slips • Ensuring family education pamphlet boxes are full and educational videos are constantly being played for viewing by parents and patients • Providing directions and escort assistance as needed to labs, x-ray, dental clinic, etc • Keeping nurses informed of any family concerns • Housekeeping/cleaning when required • Occasional translation work for visiting volunteers
By increasing the job skills and knowledge of assistants such as Lam Lao and Lay, it is hoped that they will grow and gain confidence enough to one day be advanced to a higher position either at AHC or with another organisation.
Two young men, Lay Chan Veasna and Lao, are family service assistants who work in the OPD to take care of routine tasks in order to provide more free time for doctors and nurses. Lay, who is passionate about helping the poor people of his community is also happy that his English language skills are constantly improving. Although the jobs of Lay and Lam Lao are purely non-medical but the benefits to the patients at AHC is no less important than that of the medical staff. MERCY Malaysia recognizes the fact that health services sometimes go beyond the clinical services provided by doctors and nurses.