Psychosocial First Aid & Mental Health support to MAS staff & crew

Project Psychosocial First Aid & Mental Health support to MAS staff & crew

To provide psychological and mental health assistance to Malaysia Airlines

Project Partners Malaysia Airlines

• Reaching out and helping those affected by the distressing air disaster incident with humane, supportive and practical assistance • Education sessions on signs and symptoms of stress and the effects of stress on psychological and physical wellbeing • Relaxation techniques were also shared with participants

Locations KLIA & Marriot Hotel
Period 29th & 30th April 2014

50 MAS staff including pilots, management staff, MAS volunteers and cabin crew benefited from programme


Malaysia Airlines Flight 370 (MH370/MAS370) was a scheduled international passenger flight bound for Beijing, China, that disappeared on Saturday, 8th March 2014 upon departing from the Kuala Lumpur International Airport. Analysis of communications between the aircraft and Inmarsat by multiple agencies has concluded that the flight ended in the southern Indian Ocean. A multinational search effort was launched and has become the largest and most expensive in history.


MERCY Malaysia reached out to MAS employers who were affected, providing humane, supportive and practical help. There was a wide range of reactions and feelings from beneficiaries especially those who had worked closely with those on board. Executive Council Member, Dr Hariyati Shahrima Abdul Majid who is also an Assistant Professor at the Department of Psychology, Kuliyyah of Islamic Revealed Knowledge and Human Sciences, International Islamic University Malaysia (IIUM), led the assistance from MERCY Malaysia. We also had volunteers who aided with security at a space reserved for staff which is located at the KLIA Flight Management building.