VOLUNTEERS

Volunteers are the backbone of MERCY Malaysia. We are proud to work with individuals that go beyond the call of duty to contribute their time and expertise to support our humanitarian work. We constantly seek volunteers with passion, drive and professionalism to support our work.

VOLUNTEERS FAQ

Volunteers are expected to uphold our mission and objectives; deliver their duties with the highest level of compassion, professionalism and care; maintain satisfactory physical and mental health; uphold our Code Of Conduct; be accountable to MERCY Malaysia, donors, beneficiaries, employers, and fellow members/volunteers; and most importantly – be sincere.

In reciprocation, we will share our vision and mission; inculcate professionalism in volunteerism; provide relevant training, welfare and security while on missions.

What are volunteers’ roles in MERCY Malaysia?

Volunteers assist MERCY Malaysia in various ways, such as helping out in administrative work at the Headquarters and during events, or on field missions to disaster-affected areas.

Volunteers who are deployed for missions on the field will need to undergo training to equip themselves with the necessary skills to stay safe and maximize their contribution to the mission. Volunteer do not have voting rights in the society.

Am I guaranteed an opportunity to volunteer with MERCY Malaysia if I register?

Your application will be reviewed and is subject to final approval from MERCY Malaysia. We reserve the right to accept or reject any volunteer registration. Opportunities to volunteer will depend on missions available and the necessary skill sets required.

Will my welfare be taken care of during mission?

We are committed to look after the welfare of our staff and volunteers while serving on our missions, but remember that our work requires us to enter areas where conditions are less than optimal. As such, it is important for your expectations to be managed through trainings and briefings before going on any missions. Debriefings will be performed after each mission, and support will be made available if necessary.

What are the criteria to volunteer with MERCY Malaysia?

You must be eighteen (18) years or above, and abide by MERCY Malaysia’s vision and mission.

Will my performance be monitored as a volunteer?

Yes. We are committed to ensuring the highest level of professionalism and care in our work, and we expect the same from our volunteers who represent our organisation in the field.

Before each mission, you will be provided the Terms of Reference stipulating the terms and conditions of your appointment, your specific role, the scope of your mission and reporting line.

We expect all our volunteers to abide by our rules and regulations. The roles and responsibilities of a Volunteer are indicated in the Volunteer Guidelines which will be issued to you at the beginning of each mission.

The Executive Council reserves the right, by a vote of majority, to expel or suspend any Volunteer who has been found guilty of misconduct.

Can I complain if I am unhappy with my volunteering experience?

If you are unhappy with your interaction with us, or feel that we could improve our level of service in any way, please submit your complaint or feedback to info@mercy.org.my.